Shipping policy
Last updated: September 16, 2026
Thank you for shopping with us. We are committed to providing a simple and reliable shipping experience.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may require additional processing time.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than the estimated timeframe.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other factors outside our control.
Typical delivery estimates are:
- United States: approximately 5–12 business days
- Canada: approximately 7–15 business days
- United Kingdom: approximately 7–15 business days
- Australia: approximately 7–18 business days
- Other international destinations: approximately 7–25 business days
These are estimates only and are not guaranteed delivery dates.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination, order size, shipping method, and other applicable factors.
Any applicable shipping charges will be shown before you complete your purchase.
4. Tracking Information
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after shipment.
If tracking information has not updated for several business days, please contact us so that we can assist with the shipment.
5. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control, including:
- Carrier delays
- Severe weather
- Customs processing
- Public holidays
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
If your package appears to be delayed or lost, please contact us so we can help investigate the shipment.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet shipped and you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
Additional shipping costs may apply if an order needs to be reshipped because of an incorrect or incomplete address provided by the customer.
7. International Orders
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customs processing may also cause delays that are outside our control.
8. Delivery Issues
If you receive a package that appears damaged, please contact us as soon as reasonably possible and provide photographs of the package and the affected product.
If your order is marked as delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate.
We will make reasonable efforts to assist with delivery-related issues.
9. Contact
If you have questions about your order or shipping, please contact us through the contact information provided on our store.